Memory Castings Pets
 

FAQ

We are happy to answer any questions you have, but to save time here are some of the most Frequently Asked...

Q: How old can my children be to do castings?
A: The earlier the better, but it is never too late! Newborn castings can be done as early as the day baby is born -- you can always have more made later in life, but you can never get the precious little moment back. No child is ever too old to be cast. As they grow and change so do the looks of their fingers and toes. Pregnant belly sculptures should be booked for 37 weeks.

Q: How long does an appointment take?
A: We book one hour for Framed Memory Castings to ensure we have enough time for design and consultation: the castings themsavles only take 45 seconds for each hand or foot. Belly Castings are about two-hour appointments.

Q: Is it safe?
A: Absolutely! Our studio rule is that we won't let your child touch anything with their hands that we wouldn't put in our mouths. The Dental Alginate we use to cast your baby is made from seaweed, is hypo-allergenic and 100% non-toxic. We specifically use materials that do not contain free silicates (a known carcinogen in cheaper brands of Alginate purchased at craft stores).

Q: When do we get our castings back?
A: Typically we finish framed Memory Castings within 4 weeks, and larger sculptures and specialty orders within 8-12 weeks.

Q: How much does it cost?
A: Each product has its own pricing. Find out pricing on more of our products on our Investment page. Any out-of-the-ordinary requests will need a custom quote.

Q: What materials are the finished products made of?
A: Our framed Memory Castings are created using high quality hydrostone. Hydrostone is a product similar to plaster of Paris, but is significantly more durable, longer lasting and archival. Some of our other products, such as key chains, rubber stamps and body sculptures are made from other materials like resin (plastic), fibre glass, cold-cast metal and glass.

Q: Do you take the photos for the frame?
A: We know what we are good at: we make great sculptures! We are not so good with cameras (too many buttons). We are happy to install any photo into your Memory Casting frame so long as you provide us either a) printed, or b) a high-resolution image by email for us to print. There are no additional charges for this service.

Q: How do you accept payment?
A: We accept personal checks, cash, Visa and Mastercard. We do not accept Interac.

Q: When is payment required?
A: We will give you an invoice out our consultation/casting appointment. We require a minimum 50% deposit at the time of casting. The balance is due on or before the date we quote we will be finished your castings. Typically this is 4 weeks.


Q: What are you doing for the environment?
A: Mistreating Mother Earth is like stealing the future from our children. As such, we drive a Hybrid Prius (amazing fuel mileage), source our dental alginate from a sustainable source, compost our alginate moulds so the seaweed can feed next seasons' plants, and ship our castings with previously enjoyed boxes and packing materials.

Q: I'd like to open a franchise of Memory Castings. How do I do that?
A: Memory Castings is 100% BC owned and privately operated. Franchise businesses are for product-based businesses, and some services as well, but when it comes to specialty services like Memory Castings, our clients want only the very best, most highly-trained artists creating their memories. As such, we do not have any franchise opportunities available. We do occasionally have openings for inside staff, so please forward your resume to us if you are interested in working with our team.

 

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